Almost all of our products are made custom for your order, we don't hold those in stock. Due to the custom nature of them, we will only accept returns if they arrive not as advertised. If you feel a mistake has been made, please contact us with images and we will be happy to work with you on a solution. Send them to us at castlesandcouture@yahoo.com Be aware, that for advertising purposes, some products in social media posts may differ to those in the store. When you shop in store and commit to purchase the item you view there, you understand that the product may differ to that used in marketing. If your package is damaged during transit, please document this as best as you can with photos and contact the courier to inform them. And if the product inside is damaged, contact us with your proof of damage, and we can work with you on a resolve. Finally, we DO NOT accept returns on products where a health risk may affect the product. This includes face masks, swimwear and pet products. For any and all other enquiries or complaints please don’t hesitate to contact us!

In a single word, Yes! From this site we only ship to the 50 states, but you can order worldwide from our Etsy, limited products currently available as we expand the options! Our licensed merchandise however is bound by restrictions set by their respective owners, and can only be sold here in the US.

We are working with multiple manufacturers, so delivery times will vary based on what you have ordered. Keep in mind that items listed in pre-sales will not be immediately mailed out, we will update delivery dates when available. Apparel and Home Goods average 3-7 days shipping depending on delivery state. All US orders are sent via USPS or UPS as soon as your product is ready and packaged. Delays to shipping for products we hold in stock will only be affected by personal circumstances, and those sent direct from our manufacturer will only be affected by their own processing time. We will try to keep you as updated as possible. Shipping Internationally may incur Duty fees. Please do your research before ordering.

We receive, collect and store any information you enter on our website or provide us in any other way. This includes identifiable information including name, email, but no payment details as we hadndle all transactions through PayPal. This is stored securely, and will never be made available to any other persons or third parties. Our website will also measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and products viewed, although this information will not be linked to individual users. We collect this information for the following purposes: To provide and operate our services; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data to help improve our services; To comply with any applicable laws and regulations. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email only, and we will never ask you to reveal information about you, other than the content of an order, or the address provided for shipping. If you do not want us to process your data anymore, please contact us at castlesandcouture@yahoo.com, and we can remove you from future contact options. We reserve the right to modify this privacy policy at any time, so please review it again if you are concerned about any of the above. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. ​ Thank You, The Castles & Couture Team!

Almost all of our products will be created/processed within 5 to 7 working days. This does not include the shipping time, see below for shipping. Our swimwear is manufactured overseas, and is estimated to arrive anywhere between 10-25 days depending on delivery location and route.

Once you have selected any and all products that catch your eye, hit that ‘add to cart’ button! Tap the cart icon up top and head to the checkout. Select your shipping location to update the total, then tap any one of the payment buttons beneath to begin the checkout process. Pay Now and Pay Later available with PayPal. Once your order is placed, you will receive a confirmation email, and we will get your product(s) out to you as soon as we can!