FAQ
ORDERING
We are open, accepting orders, and processing on our end the same or next working day. Be aware, many of our products are manufactured custom to your order, so once your order is initially processed by us it will be passed on to our manufacturer where their own processing times take over. To see a breakdown of those times, see Fulfillment below!
FULFILLMENT
Almost all of our products will be fulfilled within 7-10 working days. This does not include the shipping time, see below for shipping.
Our swimwear range is manufactured overseas, and is estimated to arrive anywhere between 10-25 days depending on delivery location and route.
SHIPPING
All US orders are sent via USPS or UPS as soon as your product is ready and packaged. Delays to shipping for products we hold in stock will only be affected by personal circumstances, and those sent direct from our manufacturer will only be affected by their own processing time. We will try to keep you as updated as possible.
Shipping Internationally may incur Duty fees. Please do your research before ordering.
RETURNS
Almost all of our themed products are made custom for your order, we don't hold those in stock. Due to the custom nature of them, we will only accept returns if they arrive not as advertised. If you feel a mistake has been made, please contact us with images and we will be happy to work with you on a solution. Send them to us at castlesandcouture@yahoo.com
Be aware, that for advertising purposes, some products in social media posts may differ to those in the store. When you shop in store and commit to purchase the item you view there, you understand that the product may differ to that used in marketing.
Damaged In Transit - If your package is damaged during transit by USPS, please document this as best as you can with photos and contact USPS to inform them. And if the product inside is damaged, contact us with your proof of damage, and we can work with you on a resolve.
Finally, we DO NOT accept returns on products where a health risk may affect the product. This includes face masks and pet products.
Read our privacy policy, here.
The Castles & Couture Team!